Terms and Conditions
Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any paying for any service.
Confirmation and Bookings
To confirm your trip arrangements, we require a minimum deposit of 20% of the total package cost with a minimum of 100 NZD per person. This deposit is non refundable. The full payment is required 30 days prior to arrival. If a booking is made less than 30 days before tour commencement, then payment is required in full at the time of booking.
Payments can be made by credit cards using a secure form through the link we will give you or by bank transfer directly to our account.
Prices and Taxes
All prices are quoted in New Zealand dollars. Quoted costs are subject to change and availability until a firm reservation is secured. Prices include New Zealand Goods and Services Tax (GST) at 15%. We reserve the right to increase prices should there be a change to the GST tax rate or if there are further Government introduced taxes.
Included in your trip costing is our normal operating costs such as charges and fees for research, itinerary preparation, arrangement costing, etc. As arrangements for each entire tour as specified in the itineraries represent a complete package of arrangements, an itemization of costs will not be rendered. Payment of a deposit will indicate an acceptance of these conditions by the purchaser and/or passengers.
When all arrangements are completed, a final daily planner will be e mailed.
It is recommended that you purchase travel insurance. This is to cover you in case you need to cancel your trip or make any emergency amendments during your vacation.
WARNING: Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured. In addition, New Zealand's accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking their trip.
EXCLUSIONS: To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumers Guarantees Act 1993. For more information see www.consumeraffairs.govt.nz
More than 30 days prior to tour commencement 250 NZD of cancellation fee per person.
Between 30 to 15 days prior to tour commencement 30% of the total cost of the package is non-refundable.
Between 14 to 7 days prior to tour commencement the 50% deposit of the total cost of the package is non-refundable.
Cancellation within 6 days of arrival date: 100% forfeit of the total booking price.
The Luxury Lodges of New Zealand and any 4 star accommodation often have less flexible T&C’s than the above ones. We will provide you with them prior to any payment.
In case of Lockdown, the trip will be postponed to the date of your choice.
The law of New Zealand will be applied to contracts and disputes; and shall be resolved within the Court's of New Zealand.
OUAT organised a great trip on the Hollyford Track. The lodges were wonderful with the most decisions food. The guides really knowledgeable and friendly....
Susie and Alice Hoddell, UK
In Feb to March this year, we had a wonderful month touring in NZ and all with the help of Romain at OUAT. It did all feel a bit like a leap of faith, but...
Jane Chaplin, UK
Once Upon A Trip in New Zealand were fantastic from beginning to end. I highly recommend this company. Romain was incredibly helpful in the months leading...
Jonathan Reynolds, USA