Terms & Conditions

Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any paying for any service.

Confirmation and Bookings

To confirm your trip arrangements, we require a minimum deposit of 30% of the total package cost with a minimum of 150 NZD per person. This deposit is non refundable. The full payment is required 45 days prior to arrival. If a booking is made less than 45 days before tour commencement, then payment is required in full at the time of booking.

Payment

Payments can be made by credit cards using a secure form through the link we will give you or by bank transfer directly to our account.

Prices and Taxes

All prices are quoted in New Zealand dollars. Quoted costs are subject to change and availability until a firm reservation is secured. Prices include New Zealand Goods and Services Tax (GST) at 15%. We reserve the right to increase prices should there be a change to the GST tax rate or if there are further Government introduced taxes. 
Included in your trip costing is our normal operating costs such as charges and fees for research, itinerary preparation, arrangement costing, etc. As arrangements for each entire tour as specified in the itineraries represent a complete package of arrangements, an itemization of costs will not be rendered. Payment of a deposit will indicate an acceptance of these conditions by the purchaser and/or passengers.

Final Documents and Courier Charges

When all arrangements are completed, a final daily planner will be e mailed. Should you request hard copies prior to arrival an additional cost of $60.00 for courier fee will be added to your invoice.

Amendments

Once your trip has been confirmed, any further amendments instigated by the client incur a $50.00 per amendment fee due to the considerable communication, labour and sundry expenses involved. Any cancellation fees incurred from operators with whom a booking has been made on your behalf will be charged to you.

Travel Insurance

It is recommended that you purchase travel insurance. This is to cover you in case you need to cancel your trip or make any emergency amendments during your vacation. 

WARNING: Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured. In addition, New Zealand's accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking their trip. 

EXCLUSIONS: To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumers Guarantees Act 1993. For more information see www.consumeraffairs.govt.nz

Cancellation

More than 45 days prior to tour commencement the 30% deposit of the total cost of the package is non-refundable.

Between 45 to 15 days prior to tour commencement 50% fee of the total cost of the package

Between 14 to 8 days prior to tour commencement 75% fee of the total cost of the package

Within 7 days of commencement 100% fee of the total cost of the package.

Law

The law of New Zealand will be applied to contracts and disputes; and shall be resolved within the Court's of New Zealand.

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What our customers say

Once Upon a Trip have been an amazing company to deal with. We are particularly thankful for the clear, friendly and prompt communication from Romain who dealt with us throughou... - Wayne & Gabrielle, Australia

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